File a Student Complaint
If a student has exhausted all available complaint or grievance procedures at their college and the issue remains unresolved, a formal complaint can be submitted through the Student Complaint Portal, managed by the Licensure Division of the University of North Carolina System Office.
Access the Portal Online:
Alternatively, a Student Complaint Form (PDF) can be completed and sent to:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
For additional details, please email: studentcomplaint@northcarolina.edu.
After Filing a Complaint:
The Student Complaint Portal will direct community college student complaints to the North Carolina Community Colleges System Office (NCCCSO). Before initiating an inquiry, the NCCCSO requires:
- A fully completed and signed student complaint form.
- Documentation confirming the completion of the college’s complaint or grievance procedures.
- Relevant evidence to support the complaint.
Students must attempt to resolve issues through the campus complaint process before escalating to the NCCCSO via the Student Complaint Portal. The NCCCSO does not provide legal advice or act as the student’s representative. The review by the NCCCSO is limited to ensuring college and State Board processes and codes have been followed.
Consumer Protection Division:
Complaints related to fraud, false advertising, or violations of State law are referred to the Consumer Protection Division of the North Carolina Department of Justice. Students can also directly file a complaint with the Consumer Protection Division by visiting: NC DOJ Complaint or calling:
- Within North Carolina: (877) 566-7226
- Outside North Carolina: (919) 716-6000
- En Español: (919) 716-0058
If mailing a complaint, please address it to:
Consumer Protection Division
Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001
